At Lateefa Pet, customer satisfaction is our priority. We aim to ensure clarity and fairness in all refund-related matters. Below is our refund policy, outlining the conditions under which refunds may be issued, the steps involved, and the necessary timelines to manage these requests effectively.

Purpose

The purpose of this policy is to ensure a transparent and consistent approach to processing refunds, fostering trust and confidence among our customers while protecting the health and well-being of our kittens.

Definitions

• Refund: The return of all or part of the payment made by a customer, processed under specific conditions.
• Replacement: Offering a similar kitten of equal value in place of a refund, where applicable.
• Documentation: Any supporting materials, including receipts, vet certifications, or other forms of proof, required to validate a refund request.

Guidelines for Eligibility

Refunds are issued under the following conditions:

1. Health-Related Refunds

• • A refund may be considered if a licensed veterinarian determines, within 10 days of the purchase, that the kitten has:
    • A clinical illness attributed to the breeder prior to delivery.
    • A life-threatening congenital or hereditary defect affecting its health.
  • The customer must provide a signed letter/report from the veterinarian, clearly stating the diagnosis and its connection to the eligibility criteria.

2. Unfulfilled Orders

• • If Lateefa Pet is unable to deliver your kitten due to unforeseen circumstances, a full refund will be issued.

3. Order Cancellations

• • Customers may cancel their orders within 48 hours of purchase for a full refund.
  • Cancellations made after 48 hours will incur an administrative fee (percentage based on the total purchase price).

4. Non-Refundable Situations

Refunds will not be issued under the following conditions:

• • If the kitten has been exposed to unsafe environments or mishandled after delivery.
  • If preexisting or disclosed health conditions, communicated before purchase, are later cited as reasons for a refund.
  • If the refund request is made outside the specified timeframe mentioned above.

Refund Process and Timelines

Step 1 – Submit Your Request

• Contact our customer care team at [insert email/phone number] to initiate a refund request.
• Provide all necessary documentation, including proof of purchase, veterinary reports (if health-related), and any other relevant details.

Step 2 – Review and Assessment

• Once all materials are received, your request will be reviewed within 5 business days.
• You will be notified of the outcome and any next steps for resolution.

Step 3 – Refund or Replacement Issuance

• Approved refunds will be processed within 7-10 business days of confirmation.
• If eligible for replacement, the kitten will be prioritized for delivery based on availability and your preferences.

Important Notes

• Refund payments will be issued using the original payment method. If this is not possible, alternative arrangements will be discussed.
• Any costs related to returning the kitten (if required for eligibility confirmation) must be borne by the customer, unless otherwise stated.
• Refund approvals are subject to the terms outlined in this policy and the proper documentation being provided.

Review and Updates

This refund policy is reviewed periodically to ensure it remains up to date with customer needs and operational procedures. Updates will be communicated on our website and via email, where applicable.

Contact Us

For questions, concerns, or to initiate a refund request, please contact us at:

• Hours of Operation: Monday – Saturday, 9 AM to 6 PM

We value you as a part of the Lateefa Pet family and are always here to assist you. Thank you for your understanding and cooperation!